Shipment Processing Time
All orders are processed within 5-7 business days in the US, and 9-12 days in Europe and Canada. Orders may not be processed during weekends or (Chinese, Singaporean, European, or US) holidays. The timeframe indicates when the item will be prepared for shipment and shipped from our warehouse.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please mind additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Due to the COVID-19 outbreak, there are widespread transportation cancellations and restrictions in affected areas. Note that shipment to your country might take longer than usual. Please check the links below for service updates:
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping cost may vary depending on your country.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are your responsibility. If required under the applicable law, we will also charge the applicable taxes, including, withholding tax, sales tax, or value-added tax, which shall be paid by you.
European customers, who elect, fail, or refuse to pay taxes and/or duties resulting in the products being returned to us have no right to dispute the full amount paid to us. We may, if it is in accordance with our Refund and Exchange Policy, refund you for the cost of the products, excluding the shipping fees.
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier (UPS, FedEx, or DHL) to file a claim.
We recommend saving all packaging materials and damaged goods before filing a claim.
We may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact InformationPlease contact us if you have any questions about this Policy. You may email us firstname.lastname@example.org.